Taking customer experience strategies to new heights with Malaysia Airlines’ Lau Yin May Artwork

Payments Powerhouses by 2C2P

Join us as we speak with the movers and shakers of the fintech industry who are at the forefront of market developments and innovation. Learn about their non-linear career paths, uncover new insights, and find out what it takes to break new ground in this rapidly evolving industry. Brought to you by 2C2P, the trusted payments platform for global businesses.

To read more about these conversations, go to 2c2p.com/blog.

All Episodes

Payments Powerhouses by 2C2P

Taking customer experience strategies to new heights with Malaysia Airlines’ Lau Yin May

September 08, 2022 • 2C2P • Season 1 • Episode 10

We chat with Lau Yin May, Group Chief Marketing and Customer Experience Officer at Malaysia Airlines, about the side of aviation that most passengers don’t get to see. Tune in as she takes us through the challenges of accelerating their digital roadmap amidst a pandemic, what it takes to create a seamless online to offline experience for their customers, and the story behind “Satu Dua Tiga, Jom!”, their safety video that recently went viral.

To read more about this conversation, go to 2c2p.com/blog

Follow us for more industry stories, unique perspectives, and career opportunities:

LinkedIn: www.linkedin.com/company/2c2p/
Facebook: www.facebook.com/2C2Pcompany/
Twitter: twitter.com/2c2p